In-app Help Centre closes & starts new conversations all the time!

Dear Curve,

There’s absolutely no reason for the in-app Help Centre to close my chat after just 10 minutes when they take days, weeks, or even months to reply!

They keep asking me to start a new conversation!

It’s unacceptable that Metal Card users are promised “priority support” by your ads, but then force me to contact several e-mails and site pages to finally get assistance!

See attachment:

Hi and welcome to the Curve Community. :wave:

Unfortunately we have no control over customer services so any issues you have has to be directed to them.

I apologise for any inconvenience that may cause.

Thanks for your question.

Hello there,

The support team are getting a lot of messages right now so they’re taking a bit longer than usual to reply. If you’re currently waiting on a response and it’s been more than 24 hours then I’d recommend sending a DM to @AskCurve on Twitter or Curve’s Facebook page.

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A post was merged into an existing topic: Distinct lack of support