New chat = wife has started a chat this morning to change her name since we got married last month. Robot that talks to you first was frustrating. She finally was able to type out what she was messaging for to be told to wait up to 48 hours for a response?! How is that instant support? That’s the same speed as emailing, which so far is shocking as I’m 23 days into waiting for a solution to the new rewards system.
Something needs to change here. Pull out of releasing in the USA. Focus on what you’ve got now and fine tune the product. I’ve used Curve solely for 3 years now and it’s never been like this. My wife is fed up of the lack of service and the issues over the past 12-14 months. I’m getting fed up now. I’ve referred friends and looked a muppet as it’s gone wrong. I’ve not had any responses to my issues other than ‘it’s not worked, but we are looking into it’ - why was it not tested fully before releasing? Why are we at this point where nothing is going right? I’ve invested twice into this and I want it to succeed, but I’m slowly starting to believe in the product that I so believed in 3 years ago. I push everything (apart from direct debits) through Curve. £1500-2000 a month. I pay £14.99 a month subscription. And this is what it’s become. I’m disappointed. You can’t say the lack of support is from the pandemic. I got more during lockdowns then I have had in the past 6-8 months. My customer service team at work have worked remote for 2 years and have done fine. A customer service front that’s based solely on chat/messenger or over email does not need to be office-based - so what is the issue? Why do we, as investors/community supporters, not get the full picture? Why are people left to wait. I ring my bank 24/7 if there’s an issue. I can chat to them 24/7 if there’s an issue. I get to speak to someone 24/7. I appreciate Curve is not a multi-National, multi-billion pound bank, but if Monzo can offer it, why can’t Curve? If Starling bank can offer it, why can’t Curve? We see the reports of how much Curve has generated over the year, so where is that being invested? Why not in Customer Services? The SOLE of any business.
I’m sorry this is long, but when you have a passion for something, you let the pen hit the paper (or in this instance; finger hit the touchscreen keyboard!)