A post was merged into an existing topic: An update from the Curve support team
Just a little update:
Bless god I didn’t invest in Curve
So is the chat function STILL disabled?
STILL no notification in the app that this is the case.
How do I get support now?
I raised a support request in chat 10 DAYS AGO. I’ve been updating it since, unaware that chat was disabled.
I have been waiting now for 6 days to get a reply in the Kustomer chat.
Is there a trick for getting Curve to respond? Maybe an e-mail address I can try instead of the chat that nobody seems to be watching?
Get them on Twitter @askcurve
13 days ? I’ve been waiting 2 months. Every 2 weeks someone writes to me telling me they have “thousands of messages” and I will need to be patient.
It seems the chat feature is back. I have had quick responses yesterday and today morning. (Metal Customer)
It is still off for me (Metal Subscriber also)
I’m a Curve Metal User and I’m still waiting the answer from 03/01
What happened to the support?
Nudge them over twitter on @askcurve
Careful - if Curve don’t get back to you within 10-days and you haven’t chased them again within the same timeframe, the ticket will be closed automatically by Curve!
The support disappeared.
The level of customer care at curve is abysmal! I have two ongoing case with them and you need to constantly chase them back again. In one case (a go back in time) - they came back realtively quickly with an adequate response asking only for a confirmation to go ahead, which as given the same day - they then let the issue rot for 22 days for an operation involving a significant amount.
In another case I had a delivery issue from a company (not delivering the good after 3 months) and the dispute stands nowhere - you get in contact with different people and the response times are simply unacceptable.
I cannot imagine for people which are not even on Curve Metal as I supposedly get premium support!
Dear Curve - please do not enter the US market with your current support level.
Am I the only one having issued when trying to write dates? if I want to write todays date, 21 january… and press send… it automatically changes to 1. january… it doesn’t seem to be the phone that does that change since it’s not in the suggestions of autocorrect…