Incorrect exchange rate (charged £50 for 40 euro transaction)

I have been over charged twice now for a euro payment. Seems that the exchange rate is being calculated incorrectly.

I have been charged £50 for a 40 euro transaction twice,

I raised a ticket with support immediately after the transactions, 1 week later and i haven’t even had an aknowledgement that someone is looking at this.

Yesterday the exact same thing happened again.

What am i supposed to do here ? There is obviously an issue with the transactions.

I’m also concerned that this may be happening with other transactions so really need some clarity over what had happened and assuraces the issue has been fixed.

It really is shocking also i needed to write a forum post to try to get a response to this!!!

Were these transactions at automated petrol stations?
Could you please post a screenshot of the transactions from the Curve app here (hide any personal details)?

2 posts were merged into an existing topic: Incorrect exchange rate applied

As @oldtrack confirmed that transactions were made at automated petrol stations discussion was continued here: