I’ve already created a support case for this but felt I needed to vent and see if anyone else is having similar issues.
I’m getting pretty fed up with my Curve “all your cards in one” card. Every so often, the card is declined. I’ve tried changing the source card in the app and that also gets declined so I have to dig out a backup bank card to pay for whatever it is I’m buying.
Recently, I went to pay for some new tyres for my car in. The curve app had my Barclaycard credit card selected. The transaction for £350 was declined. I tried again, but again it was declined. I had to use the debit card I keep on me “just in case” (I didn’t want to do this as I wanted the transaction on a credit card).
Last night, I was in IKEA. I had two transactions to pay for - one personal, and one business. Initally, I paid for goods totalling £52.50 which was applied to my Barclaycard credit card. On the app, I then changed my card to my Barclays business account and attempted to put another transaction through for £285. This was declined. I tried again, declined. I then changed my source card to my Barclaycard credit card (the one that had just been successful a minute prior). This was declined. I once again had to resort to using my backup debit card to pay for this.
I was recently paying for a car wash and the card was declined twice before being accepted on the third attempt. Paying for milk in a local shop - nah, declined. It’s a gamble as to whether or not a transaction is going to be successful, whether that’s first try, second attempt or indeed ever.
It’s embarrassing, and I really don’t think it’s fit for purpose. I’ve paid £150 (not an insubstantial amount) for the “convenience” (?!?!) of not having to carry multiple cards on my person, but now I’m left worrying if I can pay for things at all with this card.
I need to know that transactions are not going to be declined every time I try and pay for something as I can’t keep resorting to my debit card in emergencies.