For the past week I’ve been trying to create an account on Curve. But every time I try to proceed with the creation of the account, I get an error message (see: https://imgur.com/a/jTRlWQU).
I tried signing up using a different device (iOS rather than Android) but I get the same error. I’ve been wrecking my head and I even opened a support incident about it. Support was prompt to reply asking for the screenshot of the error, but then I never heard back despite chasing for an update. Same thing goes at Curve’s Facebook’s page.
From where I am standing, this seems like a bogus message disguising the fact that Curve is refusing to provide me with their services, without giving me a reasonable explanation as to why. To prove a point, my wife managed to register for an account (same address) without any issues (her card is on the way).
At this point I emailed Curve’s complaints department asking why am I not allowed to complete my account and start using the application.
Also I can see that Curve keeps hold of my personal data (email,phone number, name, date of birth and address), even though they are not allowing me to complete the sign-up for the service. This worries me from an EU’s GDPR and UK’s FCA point-of-view. Note that I NEVER got to be a customer as they never got to provide me a service (and so far failed to tell me as to why), which renders dubious any arguments that such data is “needed for financial compliance”.
EDIT: Someone suggested to me that perhaps I have triggered something MLA related. I wouldn’t have a problem with that if Curve was upfront about it, which seems like a much more productive way of dealing with the issue that would save everyone some trouble.