Is it legal that CURVE refuses to close my account?

Hello.
I had used the form available here:

https://support.imaginecurve.com/hc/en-gb/requests/new?mobile_site=true&ticket_form_id=360000203778

many times already. I try every week.
Basically in my experience closing account with CURVE seems impossible.

They only respond like robots that “they’re looking into that”. Nightmare.

And all that happens just after they left me at the cash desk without possibility to pay as they declined my payment without prior notice why they’ve blocked the card.

I placed the ticket and got ridiculous response from them.

Now I try to close this card.

Who they think they are in fact? Shall I call the police to get them to accept the request?

How to get rid of this piece of nightmare?

Hello @mroova, welcome to the community! :smiley:

You can write a complaint to the following email address: complaints@imaginecurve.com with the subject line ‘Formal Complaint’.

To successfully resolve your complaint as quickly as possible, please provide the following:

  • A description of your concern.
  • What you would like us to do to put things right.
  • Your name and address.

More info here👇

Wishes,
Mattia

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