I thought I’d share with where I am. I’m facing a £150 renewal fee for Curve Metal in January, or losing the last remaining good feature… one card number for them all.
Here’s my first email to customer service:
I’ll be blunt and get straight to the point…
I’m getting fed up with bugs and glitches. I’m tired of seeing you launch new, half-baked, features without concentrating on your core product.
So, I tried to downgrade my account today… Only to (surprise, surprise) hit yet another bug! FFS (Video was attached to the email)
Can I downgrade to the free version at the end of this subscription period in January? Please?
I received a reply to tell me the downgrade bug was fixed, and if I cancel the subscription, I lose the only remaining good feature… one card number to use for them all, as they’ll need to reissue a new card.
Sorry George. But you haven’t fixed it. Video attached.
And that’s kinda the point. So much posturing, bluster, and sales patter… But core functionality is still broken.
Also attached is a screenshot of an issue that’s been reported over years now… When a partial refund is processed, it shows the whole transaction as the value of the refund. The transaction in question is ***************. The UI should show £34.15, which it does in the daily total, but instead shows +£2.49 which is just incorrect.
And these are just the really annoying bugs. Your app is littered with them, and no one seems to care… instead launching useless features like a “rounded balance of a bank account”. Who even asked for that?!
On top of that, your metal card comes with travel insurance that can’t really be used at the moment “discounted” airport lounge access which is just a £5 discount really, and can’t really be used, and mobile phone insurance that doesn’t cover a lot of the most popular phones in the UK because the limit is set to £800.
So… please, with all the bugs which you don’t seem capable of fixing, with insurance I can’t use, with a tiny discount on lounge access, cheap phone insurance, and a metal card that’s barely left the house in 9 months (and isn’t useful for online shopping because it has no details on it)… justify £150 a year to me.
Because what you’re saying to me is, give us £150 on the 21st January, or we remove the last redeeming feature of Curve and change the “one number” I use everywhere.
That’s a really disappointing stance to take.
How’s everyone else faring? Anyone else as tired as I am?