Hey @rebelyon this can happen when the merchant cancels a transaction but doesn’t send a message to Curve to say it was cancelled.
This is because when you use your Curve card, we pre-auth and capture the amounts straight away. We then hold the amount for the merchant to capture within 14 days. When a refund is processed, we receive it as normal and return the funds. However, when a transaction is cancelled, the merchant often doesn’t inform Curve because they haven’t captured any funds at all, and they don’t realise that Curve has.
If the transactions aren’t captured by the merchant they should be automatically reversed after 14 days. Our team can speed up the process but they’re getting a lot of messages at the moment so they’re taking a bit longer to get back to everybody. I can assure you that they’ll be in touch as soon as they can.