Some weeks ago, I tried to pay my groceries and my card got declined 2 times through apple pay, third time it was successful with the physical card. Needless to say, I got charged 3 times. I contacted customer support, they were nice and helped me, but 3 weeks later I still see the 2 decline transaction charged in my bank account (on curve, one is present as declined one as charged…). CS says that they reversed the transaction and I have to contact my bank to reverse it.
Today I tried to pay through paypal, the transaction failed but again I got charged. All in all I’m about 45 euros short (luckily just that “small” amount…) but who knows, next time it can happen for a 1000 euros and I have to run for my money. Thanks but no thanks.
Curve states that these are very rare (and might be not on them…), but I read a lot of complaints from others with the same exact issue so it is clearly Curve’s fault. This is not a service that anyone would like to use.
Be careful using your curve card community…