Lack of response

Getting really frustrated here. Joined Curve at the start but their customer service of late has been really poor. Had an issue recently with a double charge. Tried reaching out through chat within the App, but it was out of hours so I had to leave a typed message. That was over a week ago. Sent the message again during office hours - again no reply after three days. Tried to DM Curve through Twitter - guess what? No response. Am seriously considering leaving Curve after all these years based simply on the fact that no-one appears to be bothered to get in touch. I think I know the answer to my next question… but is there any way to chat with an actual human being?

6 Likes

27 posts were merged into an existing topic: Distinct lack of support

Admin you need to merge these support issues into the main thread @Curve_Joel there are multiples threads which should be in one place.

1 Like