Limit in app is redirecting to help page and not my personal limits

[zozanyo]

I can’t view my limits and usage

How to reproduce it:
I want to review my limits and when I go to Account>card limits the app shows a loading screen for a second and then shows the FAQ section of “limits” instead of the list of my own limits and usage so far. I’m getting a message that I surpassed my limits but I don’t know which one. Daily? monthly? currency?, …etc. I used to be able to see a list of my personal limits and bars of my current consumption. I can’t find this screen any more. this used to work before.

OS:
Android 11/ Relame UI 2.0
Device:
Realme X2 Pro
App version:
2.87.1
Screenshot:
not available. I’m missing the limits overview. I can only see the FAQ with non-personalized general limits

[petrbro]

I have same problem on 2.88.1

[Kenpachigo]

I also have the same issue. It redirects to a general FAQ.

According to this post below, this is a known issue for new people (which includes me).

Card limits not working

Issue: Card is declinig payments without any logic with reason card limits has been reached. Card limits function in app (Account / Card limits) not working. How to reproduce it: My card is declinig payments without any logic. In some day I spend lets say more then 200 EUR without problem and second day card is declinig payments after spending 150 EUR and saying that card limits where reached, even when I try to do small payment for example 4 EUR. If press Account / Card limits my app show ju…

[zozanyo]

I’ve been using curve for years and I just received a anew card because the old one expired. Does Curve reset the limits per card not per customer?

I received an identification email and I successfully validated my identity but the issue within the app still the same. I can’t see my own limits. I’m on version 2.88.1 now