Limit in app is redirecting to help page and not my personal limits

I can’t view my limits and usage

How to reproduce it:
I want to review my limits and when I go to Account>card limits the app shows a loading screen for a second and then shows the FAQ section of “limits” instead of the list of my own limits and usage so far. I’m getting a message that I surpassed my limits but I don’t know which one. Daily? monthly? currency?, …etc. I used to be able to see a list of my personal limits and bars of my current consumption. I can’t find this screen any more. this used to work before.

OS:
Android 11/ Relame UI 2.0
Device:
Realme X2 Pro
App version:
2.87.1
Screenshot:
not available. I’m missing the limits overview. I can only see the FAQ with non-personalized general limits

1 Like

I have same problem on 2.88.1

I also have the same issue. It redirects to a general FAQ.

According to this post below, this is a known issue for new people (which includes me).

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I’ve been using curve for years and I just received a anew card because the old one expired. Does Curve reset the limits per card not per customer?

I received an identification email and I successfully validated my identity but the issue within the app still the same. I can’t see my own limits. I’m on version 2.88.1 now

Why is no one checking this issue. I sent support request. I have been told that they will forward my request to the responsible persons. No reply.

Also no reply from the community. What else can I do. This is really frustrating and has been going ? n for months. I understand that your support doesn’t have the capacity to reply immediately but months?! 9

I just write in chat to fix my limits and Curve also fixed Cards Limits by clicking in Account section :slight_smile:

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