Lloyds Banking Group T&C changes

Lloyds Banking Group (Lloyds, Halifax, Bank of Scotland and MBNA) are changing their credit card T&C as follows:


Changes to Cash transaction types

From 15th October 2021, certain cash-like transactions will be treated as Cash transactions instead of Card purchases:

  • Sending money orders or wire transfers (other than balance transfers or money transfers).
  • Buying coins, bank notes or digital currency.
  • Paying government or court fines, enforcement penalties, fees or costs.
  • Online trading such as share dealing or investments.
  • Purchasing or topping up electronic money, payment cards, mobile wallets or account dashboard services.

Can @Curve_Marie @Social_Adam or their colleagues confirm if Curve will be impacted by these changes, especially the references to electronic money, digital currency and mobile wallets?

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Same for the MNBA credit cards

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Yes, you’re right as MBNA joined/acquired by Lloyds Banking Group in 2017.

I would be very surprised if it would have an effect regular Curve card usage but I have noticed all the Banks are clamping down on things like Revolut top-ups. Thanks for the tip-off, first I was clobbered on my HSBC and now on Halifax.

I doubt if either Lloyds customer services or Cuve CS will be able to tell us definitively.

It’ll need a Curve user to do such a transaction (an investment and ATM withdrawal) and to kindly report back to the community

Curve are an eMoney platform. Think I’ll be cancelling my metal card, as it will have no benefit to me anymore when these changes come in.

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Seems really quite presumptuous. You aren’t actually buying eMoney when you spend with Curve - the eMoney licence is only required because of Curve Cash. Regular transactions are just regular transactions and that’s how they’re passed to your underlying cards…

I would say go to the main curve page, scroll all the way to the bottom to read what it says :smiley:

I know what it says…the eMoney is Curve Cash, as I explained. Regular transactions don’t involve eMoney! At least that’s what they said way back when it was discussed last :thinking:

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While regular CS won’t necessity know, it shouldn’t be beyond Curve’s ability to officially ask at a more senior level and get a definitive response - and not have to rely on customers experiences.

The Lloyds group is the largest domestic bank in the UK after all…

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Very true. I imagine they’d also be pretty angry if all of their mutual customers were about to be charged unreasonably too…

Too true…

Any way we can get this done?

Bear in mind that it seems that Curve support/responses are very delayed/non-existent at the moment

Is there any investor who gets to speak to the founder?

If the Lloyds card finance benefits are lost, I may as well cancel my Curve as I have no other card/s with any worthwhile underlying benefits

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I’ve spoken to Lloyds / MBNA and they’ve told me it will go down as a cash transaction, as it’s an eMoney charge via checkout.com.

I’ve reached out to support to cancel down my metal card and move to blue, not that I will use the card more incase I receive any refunds.

Obviously support haven’t replied, will take them a while.

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Hi, I got this letter below from MBNA. This isn’t good for Curve is it as it’s Visa not even Amex?
Are other credit card companies doing the same?

In July, I wrote to you about changes we’re making to your credit card account, including that we’ll be changing how we treat some cash-like transactions. As you’ve made one or more of these transactions recently and may do in future, I’m writing to remind you this change will happen from 15 October 2021.
They’ll include:
Sending money orders or wire transfers (other than balance transfers or money transfers).
Buying coins, bank notes or digital currency.
Paying government or court fines, enforcement penalties, fees or costs.
Online trading such as share dealing or investments.
Purchasing or topping up electronic money, payment cards, mobile wallets or account dashboard services.

We’ll charge interest if you make them
We’ll charge you interest on these at the Cash transaction rate, which is worked out daily. If you make these transactions, you may see interest charges on your monthly statements even if you usually pay in full each month. You’ll no longer earn cashback on these transactions if you do now.
We may also charge you a Cash transaction fee. And if it’s in a foreign currency, you may also be charged a non-sterling transaction fee. See your statements for more details.

Idk, wording, style doesn’t seem legit

@Curve_Marie @Social_Adam Do Curve seriously still not have anything to say on this?

It is a legitimate communication. The text about the changes appears on their credit card statements as well.

@Social_Adam @Curve_Marie Are their any comment from Curve about this issue?

Absolutely nothing, reached out via Twitter and was completely ignored it. Admittedly I did reach out via my business handle.

Curve do seem to have a key business objective to be completely and utterly useless at any sort of communication with their stakeholders!

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This is very true, the thread I started a year ago Distinct Lack Of Support completely highlights this.

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