I created ticket for help with double charge, on 1st Dec, in Curve app.
On 2nd Dec I requested for quick help because that case was very very important for me.
On 5th Dec I received reply from Curve, party explained for me but not full as I need.
I answered immediately to this message and replied again on 11th Dec.
I have no answer till today.
15 days I’m waiting.
What is the quality of customer support?
For me if the problem is bigger than basic, daily problems like something is not working in the app, question for some basic functions, support needs many many days to reply, why, I don’t have idea.
What can be done to speed up response from Curve Support in important for customers, cases?
My current case has started 1st Dec.
Still waiting for explanation.