Make timeline fix a priority

The timeline has been broken since the beginning of 2020:

  • Refunds shown incorrectly
  • AUTHs shown as not been expired, even after months
  • wrong transactions
  • charges disappearing + only refunds shown as credits

The bugs has been addressed many many times in various threads but so far no fix.
Can we please make it a priority to get it fixed? Having a correct statement / timeline should be a core element for any fintech and should not be broken for almost a year now.

To give you a new example.
According to the timeline I received today a refund of 64,881.00 USD (yes, 64k$)
image

Push notification showed correct (full) refund of 648.81$ and email copy also shows 0€ charge & 648.81$ refund:
image

As of right now the only way to receive accurate information for transactions + refunds are the email receipts, the app timeline is just full with wrong information.

Agree - @nicb do you know where this is on the list?

1 Like

@Lucas thanks for reporting. Do the transactions show up correctly in the Wallet & Insights?

I can’t believe they’re making it out to be like a one-time, personal issue. This has been ongoing for ages and is undeniably endemic across multiple transactions, iOS/Android, seemingly comes and goes. Kudos to @Lucas for finding the energy and patience to post this.

@nicb I tried a hard reset of the app (=delete cache + app data )to see if it fixes at least the 64k$ bug. But since then I’m unable to login to my account anymore, always asks me to enter my passcode, even after passcode reset from the Curve team, it still says unknown error.

I already receive push notifications, but cant access anything else.

So I cant check if wallet & insights are shown correctly, but the timeline has been wrong since Curve introduted the new (current) refunds aka hiding original charge and only showing refunded amount for partial refunds.

Since then I’ve had expired AUTHs from many months + years still shown as pending or even as charged even thou the funds were never captured and the AUTHs expired.

Same problem here, my passcode doesn’t work after reset but I’m still receiving messages

Version 2.43.1 fixed that for me. We’re at 2.45.0 on Android already, so that bug shouldn’t be there anymore.

For me it got fixed yesterday, also i don’t think it was bug that was fixed with update since I had updated app to 2.45.0 and it still didn’t work, yesterday it just randomly started working

Whilst the refunds have been massively improved in terms of speed and visibility, I have noticed that they are not deducted in the timeline filters (unless I’m missing an option :man_shrugging:)

For example, if I want to see how much I have spent this month on my groceries spend, the total does not reflect any refunds and I have to manually reduce these from the total which is a bit annoying especially if there are loads.

I have the same problem. The timeline shows 18.000€ in transactions, but I spend 180€ in Points, not 18.000€ :sweat_smile:. Version 3.6.1