So today I had a discussion with a customer service rep from curve on the app chat. I was advised that they you are now able to cancel the curve metal subscription but continue to use the metal card. She confirmed this twice. I paid my £50 as she requested and the app downgraded to curve Blue. I have the transcript from the chat confirming all I was promised.
Now within the app my metal card is locked, none of the chat features work. And I’m unable to get hold of anyone from curve.
Starting to think that unless your metal and paying a premium they don’t care.
Not great service.