Metal Card Contactless has stopped working

Hi all,

I’ve noticed that my Metal card has stopped working for contactless transactions. This seems to have happened this past weekend, and now doesn’t work when I try and tap in when using the London Underground. A little frustrating today as I didn’t have any other card with me. Not really sure why it’s suddenly stopped but seeing as I need to use it pretty much most days for my travel to work, wondering if anyone has experienced something similar or has any suggestions to rectify this?


Hey @kunal_r
Welcome to the Community! :wave:

We’re sorry to hear this and our Support Team will be able to help by having a look at why this happened. Please contact them directly on :+1: