Just a “quick” feedback about the phone damage insurance with Axa worked for me…
I broke the screen on my smartphone on december and there were several damages inside which make the phone more expensive to repair than the price itself…
28/12 : I tried to contact Axa by phone (UK and FR landlines), the line was closed lol (good start !), so I reported the claim by the online form https://eu.claims.axa.travel/ and firstname.lastname@example.org
29/12 : I tried again to reach Axa by phone, the line was opened but never get any answer after an hour waiting…
30/12 : Contact Axa UK on twitter and Axa called me back, they asked about information about the damages, IMEI how it happened, price, date of invoice etc.
03/01 : Received an email explaining delays (about 15 to 20 business days)
05/01 : Received a call, asking for the circumstances of damage, price of phone, when it was bought etc. They asked, document (invoice with IMEI, price estimate to fix it, IBAN/BIC) to send by email.
14/01 : I contacted Axa through twittter again to ask how my claim is going. Someone called me back to confirm the status and then received an email to confirm 800€ refund (the price of the smartphone is higher and the phone was bought on October so there is no depreciation).
I will receive the amount directly on my account in a week.
- If you want to reach Axa by phone, ask Axa UK on twitter to call you back (with the claim number)
- If you leave in EU, there is a limit of 800€ (instead of 800£ on the policy…)
- Phone assistance and email never answer ! Don’t forget to fill the online form to make sure to have proof you claimed on time !
I hope my experience will help !