So I’m a Curve Metal user and frequently shop at a local Carrefour store. However, the transactions don’t contain the name “Carrefour” in the description, so I never get the cashback automatically.
During the last 2 weeks, I’ve had to send around 6 support tickets, each time asking for the missing cashback for one or more transactions. I have gotten the missing cashback each time I asked.
I also asked if it would be possible for them to add the merchant to a “known Carrefour merchant” list so I would get the cashback automatically in the future. This question has been ignored several times.
Any idea what to do? It is extremely tiring to all the time ask for missing cashback and I get the feeling that Curve is trying to make me give up the cashback, so they wouldn’t need to give me the cashback in the future.