To say that I have been with curve for 4 months would be a lie. Mainly because I have had an issue nearly every time I have tried to use their “services”.
First with Samsung Pay Card which would not activate properly or would not get added to my Samsung Pay account. The physical card did not work in most of the places that I used it in. Then the cancellation process was tedious and took 3 weeks to complete.
Then I decided to try again with Curve Metal. The card was sent but wasn’t received. All whilst I was being charged for it. Since I wasn’t making use of the benefits of Curve Metal, I demanded a refund and the refund came through immediately and that was that.
Whilst waiting for my second card, they told me that I would not be charged whilst my card wasn’t activated - and yet I was charged again! No card came through for another 2 weeks so I demanded a refund again which they have claimed will be refunded back into my account in 5-10 days. Almost 12 days on and still no refund.
Third time around, the card arrived - but only because I asked for tracking. The card arrived, but I have not been able to activate it now for about 2 weeks and have had no resolution from my support ticket which is still pending. Having heard from someone called Keira, I responded about half an hour afterwards and I have not had a response for another 6 days.
I have been wholly unimpressed with the service provided by Curve. What exactly is going on over there?