My money withdrawal doesn't work

I am trying to withdraw money or make online transactions with my curve card but both are refused it is only working with physical transactions when I go to the store and etc.

Hi Caiokarem, welcome to the Curve Community. :wave:

When you try to use your pin to take out money what if anything is displayed in the curve app?

In any case it sounds like the card is faulty, in which case you can order a replacement. Just contact Curve customer services and they’ll send one out to you.

I hope the above helps.