Hi, I ordered Black card. It was promised, that I get insurance number by e-mail the same moment I order card, but I have not. I asked support about the number 2 weeks go, but I have still not got my insurance number. I am traveling and I would very much like to get my insurance number, because I have no insurance protection without it.
There is no insurance number in app like also promised. And I can not cancel my order, as I have not received the card. What should I do to get the insurance number or cancel the card?