I messaged Curve back in July (July 21st) regarding Curve-cash points not going on and I was told that it was because the merchant didn’t match so it couldn’t do it automatically and to just send my receipts to the thread and the points would be added manually.
I’ve since sent 3/4 receipts (with another one I’m about to send), the first receipt I sent was credited, but none of the others and I’ve heard nothing at all since July 27th and even though I can see all my messages in the thread I’ve not even received the email that says they’ve received your message.
Can someone from the Curve team please reach out?
Also, has anybody here had the same issue and managed to get the merchant added? They’re an Aldi store but come up on Curve as the store number instead of ‘Aldi’ , I shop there quite a bit these days as it’s less busy than the mainstream supermarkets, so it would be ideal to get it added into Curves system rather than constantly sending copies of the receipts.
Thank you for any advice!