No Support existing - Account blocked for no reason

At first i need to say that the support is a pain. If you open a ticket you need to wait 2-3 days to get the first reply. And this reply mainly is something like “we are looking into this and come back to you”. 90% they dont do anything, close the ticket or wait another 3-4 days to say something useless again. this leads to the fact that you are permanently opening tickets which are not being worked on and problems are not being solved.

Secondly they block their curve cards for no reason. they then want tons of documents, verifications and at the end the ticket is simply not being answered anymore. new tickets get closed without any answer and the chat only forwards questions to the department who is in charge but of course you will never hear anything from them anymore. i even got a paid subscription and im paying a monthly fee… i dont know if i should cancel my subscription now because i have no idea if my account will ever be active again. and i think about pulling back my monthly fee with help from my credit card provider. they shouldnt be allowed to take my money from the subscription while blocking my card and not providing any support.

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A post was merged into an existing topic: Distinct lack of support