Not getting cashback on my 3 retailers

I am not receiving my cashback on my 3 retailers. I have curve black.
Customer support / chat is not responding.
can anybody help me with this?

Hello Drizzt, Welcome to the community.

We don’t have access to Customer’s account here. Could you provide a screenshot in the app of the Curve cash section?

Thanks

Hi tguiot, hereby the screenshot. is this what you need?

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Isn’t it due to the wrong name of the retailer ? If it’s the case then I would suggest you to contact support. Or maybe it’s because the transaction is still pending sometime it can take time