English is not my native language. Having said that, let me explain the issue.
Hi there, I just upgraded to Curve metal and I must say I’m a bit disappointed because my main reason was getting cashback buying groceries and so far I didn’t get any.
I understand that the reason is merchant names: I selected SPAR and Coop as my groceries retailers, but the two supermarkets I shop at, they show a custom merchant name when paying by card: “es1” is SPAR and I think “es” stands for “EURO SPAR”, and “supermercato superstore” is Coop.
Let me say that having an actual partnership between Curve and the retailers would be infinitely better, and this merchant name thing is lazy and obviously doesn’t work 100% of the time while an actual partnership would allow Curve to know that the retailer is correct even if the name is different. I understand an actual partnership is more complicated and probably expensive though.
What am I supposed to do now? Do I have to contact Curve customer support every single time I shop at these retailers and forward them my receipts? Any chance they can add these custom merchant names to their database so I don’t have to contact them dozens of times per month? I actually have hopes for SPAR supermarket since their merchant name is a quite specific one: “es1 address of supermarket” and can’t be mistaken for something else; different story for Coop, since “supermercato superstore” is very generic and I can totally see other supermarkets having the same nomenclature, even non-Coop ones.