Not getting rewards

Yesterday, I finally chose the 3 retailers. After that went shopping in one of them, but no reward was given.

Anyone else with this problem too?

Hi and welcome to the Curve Community. :wave:

In that case you’ll have to contact Curve’s customer service team via the following email address support@curve.app and let them know the above and they’ll add it manually to your account.

Alternatively you can contact them via the Curve application.

Thanks for your question

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Distributing Curve Cash is made based on retailers name in the transaction description. Sometimes retailers don’t show their name correctly and then Curve Cash isn’t distributed automatically :dizzy_face: - you then have to contact Curve customer support :phone: with copy of the receipt. :page_facing_up: And sometimes it works vice versa - e.g. when you have “Tesco” (grocery) selected as one of the retailers, you also receive Curve Cash with retailer “Tescoma” (accessories for kitchen)… :money_mouth_face: