Not responding customer care, twice charging the same payment

I paid on 12th od December, merchant did a preautorisation in HUF. It was Hilton hotel payments at reception, transaction change from preautorisation to payment. check out on 13th of December, 1 night stay. On 14th of December I was charged again for the same transaction. I claimee to Curve via chat on 14th od December from this date no touch no info nothing from Curve customer care. Everyone has a covid? Or closed customer care already ???

Hi and welcome to the Curve Community. :wave:

I’m sorry to hear that you’ve been having trouble getting a response from Curve customer service. I would recommend for you to contact them via Twitter @AskCurve as that normally has a quicker response.

Thanks for your question.

Sorry I dont have Twitter