Otis the Bot

I think Otis is going to be the end for me. I can’t see what I’m typing unless it is just causing FAQ categories to come up.

I’m using a Pixel 5 with the current version of Android.

Hey @Highops, would you be happy to share a screenshot of what you’re seeing so we can better understand what you mean by not being able to see what you’re typing? :grin:

There are two levels of topic selection. I did not realize that and until I clicked on a suggested topic (highlighted keywords) I could not get to the spot to ask a generic question.

It is an unexpected task for the user and probably gets the wrong question type to your agents since I eventually just arbitrarily clicked on one of the phrases once I realized that’s what it wanted.