Today (at 13:03), I was trying to make a payment over the phone using my Curve card, but the payment was declined: even though I had a backup card selected in the “anti-embarrassment mode” settings. I therefore had to make the payment using my primary “underlying card” (an MBNA issued Visa credit) which worked without a problem.
I’ve therefore got three questions:
- Why was this transaction declined? I’ve checked and the expiration/card number set matches the physical underlying card and a later transaction (at 14:06) went through without problems.
- Could more information about the reason for decline be included in the app (instead of just “Declined. Try another card to complete the transaction”)
- Why did the anti-embarrassment mode not work?