Payment was declined but money was taken

Help
#1

Hi,

It’s so confusing I wonder if anyone could help. I tried to purchase something on Samsung.co.uk. The payment went through but on the website it was shown as “payment was not completed”. I tried it again and the same thing happened. Now I got 2 pending transactions in my account but no order was successfully placed. I contacted my bank, they told me to ask Samsung, I asked Samsung they suggested asking Curve. Such a hassle!
Please look at my screenshot. Thanks

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#2

Hey, unfortunately there’s nothing we can do on the forum as we don’t have access to your account here. It’s best to get in touch with our support team through email (support@curve.app) or Twitter DM “@AskCurve” so they can take a look!

#3

These payments should reverse automatically after a few days.

#4

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