I’m getting odd phantom transactions. For example, when I woke up this morning I had a notification that at 1:50am I had spent £14 in my local Tesco. I was asleep at the time and the store closes at 10pm!
It just happens to be the same amount that was spent yesterday morning, so it’s a phantom duplicate transaction.
Each time I report these, I get a rather short reply which doesn’t really explain why it’s happening. Although it’s eventually sorted, the tone of the reply is rushed and “off”. It’s as though, I should have known what was happening. The reply is sometimes incomplete and I have to go back with another question.
These phantom transactions don’t inspire confidence in the Curve platform. They don’t happen when I use my “actual” cards, only when I use Curve.
I suppose I really want to ask, has anyone else had phantom or duplicate transactions? If so, did you get a clear explanation from Curve that you could let me know.