One quite irritating thing I’ve noticed, not necessarily about the service itself, but about the communication. It happens really often that the Curve team treats values in Euros and pounds as if they were the same thing. Let me explain with a few examples.
- The cost of service
Curve Black in the UK is 10 GBP/month, but in the rest of the EEA it’s 10 EUR. While it’s nice to pay less, it’s weird if you think about it. That’s literally the same product (as long as the insurance is offered in your country).
Okay, I think this one is the worst. A quick trivia: is the fee-free FX limit for Curve Blue 500 pounds, or 500 euros? There’s no definitive answer. The T&C mention only pounds, but in the app the value of 500 euros is mentioned. Meanwhile, 500 GBP is over 550 EUR. I think you’ll agree with me that 50 euros is not nothing.
- Referral bonus
Again: is is 5 , or 5 ? The app (and reality) says pounds, but then why did I get this e-mail?
A very confusing and unnecessary practice. Please, stop.