Really want to see Curve succeed, so taking the time to write this…
More than once I had to talk to support and got horrible support. Once I disputed a charge and basically got asked to prove I didn’t make a purchase… Totally backwards. Almost stopped using the card then, but asked for escalation and eventually got to someone that took care of it. That took 3-4 emails, screenshots and aggravation. That’s an automated 1-click process in my bank.
I recently asked for a replacement card (not canceling my current one). I got multiple responses on top of each other contradicting the previous ones and had to be very explicitly and double check everything. This could have gone wrong in multiple points along the conversation, which would mean I’d have to update every website, autopay, secret manager app, etc.
Please check what’s going on. Happy to share details via direct email reachout
Of course but unfortunately in a place like here you don’t get a lot of people informing the community how good the customer services is or if they’ve had good service unfortunately.
The cx support is horrendous. Does not inspire for future. No response to queries / issues raised requesting response. I am not confident that my investment was wise.
For me the UK support is basically non existent. Multiple times I’ve sent requests and waited months for reply which never solved the problem. Last ticket I sent said we’ll get back to you and the ticket was closed without any reach out by the support team. I no longer use curve for high value transactions, just to avoid having to deal with support in the first place. I imagine same will be true for US support.
