I cannot get over how poor contacting customer service has become. My card has not been working as it was temporarily suspended whilst I was worried about a transaction but now it’s been resolved I tried messaging the customer service people to reactivate it.
I have sent 2 emails, left a voicemail and tried messaging over their app but it doesn’t work. The new in-app messaging is down right dog s**t and is not appropriate for a financial app. I am a curve metal customer and supposed to have priority customer service. Why on earth am I waiting over 5 days to get a response from customer service?
Curve, stop cutting corners by being tight with customer services. You are a financial service handling money. Your customer service has been getting worse for years and is now at an unacceptable level. Please sort this out immediately.