Portugal : new card not delivered after one month

Hi everyone,

My curve basic card is gonna expire at the end of the month. The app showed that a new card was issued and may have been delivered by June 10th. After not having any sign of being delivered and went to Chat Support and they decided to reissue a new card by that time.
I filed a complaint to the portugal national mail provider, CTT, and they replied they don’t know anything about mail that is not registered, so no track id, no way to know of the whereabouts of the mail with the new card.
13 days have passed since I contacted support. The second should have arrived by June 20th. I’m feeling pessimistic.

Thanks for your attention!