Hi to all
I created a curve account 2 weeks ago, but I still haven’t been able to verify my identity through the app!
Every time I take a photo of my ID and upload it the result is: verification failed.
And the support center doesn’t answer the messages & the emails. I believe that the problem is due to the fact that I live in Greece and here the police ID cards are not in the form of a plastic electronic card but are made of paper. The front view is in landscape but the back side is in portrait layout and because of that maybe the AI function can’t verify it. Has anyone else had a similar problem? And how did he finally solve it?
I had in last december and decided to ditch Curve because same problem and did not get answer. I came back later and for weird reasons it worked.
Did you try with your passport if you have one ? And did you try to ask @askcurve on twitter ?
unfortunately I don’t have a passport and the driver’s license is not accepted by Curve.
I will keep trying and if nothing changes then I will delete the account. It’s infuriating that they make a financial product and let it run only on artificial intelligence & bots that can’t distinguish between Latin and Greek characters or portrait and landscape layout of a document.
It would not be a big deal if they would have customer support. So your problem is also a portrait/landscape thing ?
Yes, I think the ID page layout is probably the problem. The bot is waiting to read the 2 sides in landscape layout, but Greek ID cards are not like credit cards.
The only reason i chose Curve app it was to connect smart ring to it to make contactless payments. I am not interested in increasing the cash limit with a black or metal card.