Problem with reading card

Hi, I have a problem because I went to the shop and I wanted to pay with my curve card by choosing my other card in app, and when I got to pay I typed pin but payment terminal declined my card and cashier said that it don’t read the card like it don’t know what card it is, like it never existed.

I don’t know what the problem is because I activated my card, can you guys help me?

Hey @Weronika0411 - welcome to the community! :grinning:

I’m sorry to hear this - could you message our support team in-app or email us at

A member of the team will be more than happy to look into this for you :slightly_smiling_face: