"Questions about this transaction?" - automagically referencing or not?

At the bottom of the details page of each transaction there is an option “Questions about this transaction?” which takes me to the Contact us chat.

Will the chat/ticket I open this way include automatically a reference to the given transaction so the support team will see which exact transaction I am writing about?

Or is it just a generic chat/ticket and I still need to include a reference (like a screenshot of the transaction etc) myself?

Hey @zerodot, good question!

If you click the ‘Contact us’ button within the transaction info then our support team will be able to see which transaction you’re referring to.

However, it’s always helpful to include the merchant name, date and amount anyway to avoid any confusion.

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Great! Thanks for the answer :slight_smile:

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