I have used my card 2 times at parfumedreams.
One refund which I triggered at parfumdreams was refundend.
But the other one which was refunded by parfumdreams did not yet arrive at my card.
It is also not anymore visible in my curve statement but still seen in my DKB statement as negative value.
I have chat to parfumdreams and they have send my a screenshot that they have refunded it.
I tried now 2 different email addressed and never got a confirmation that my case is or will be tracked.
The refund was triggered on the 4th of November and today we have the 17th.
1.) How can I communicate this incident ?
These 2 Emails addresses I have used so far :
email@example.com (as stated on the card)
2.) What is the right process that someone is looking inside the Issue?