I am writing on here to share my frustration with the new refund process. It has been decided on my behalf without being given a choice, that all my refunds shall enter my curve cash account!
Firstly, I don’t want that, secondly, you should not be able to decide for me where my money goes. If I pay using a particular card, I want the money back on the card I used.
You have released this feature half arsed because the ability to move it to another card is not available till the end of the month. Mean while, large purchases I paid on credit card are now getting interest because refunds are stuck in my curve cash!! I doubt you will be paying that for me…
This combined with the curve card being useless for a few days with the underlying card handler debacle is enough to make me leave curve metal.
I have reached out in the app with no response. I desire someone to take this option off my account so my refunds return to normal please. If this isn’t resolved I am going to leave and just stick with Barclays.