If you’re on Twitter, try reaching out to @AskCurve via DM. Sometimes it speeds things up. Don’t hold your breath though, customer support is notoriously slow.
Could you please tell me the version and platform that you are on and I can try and investigate this?
Thanks for your reply.
In fact it’s my wife CURVE account wich have an outage.
It’s now frozen since 1 month…
It is a pity there is no resolution of my problem… despite my 10 mails to the official curve support firstname.lastname@example.org
Could you help me to solve that please?
Towards which mail can I forward you the problem please?
Just a question please? :
Can I send you personal informations on that mail ?
For explaining you the very simple situation.
Once you figure out what the pin is, you can change it to something you’ll remember by visiting supported ATMs or add it to google/Apple Pay and never need to use a pin again.
May I ask what you mean that your wife’s account is frozen?
Can she access the Curve app at all?
If you can tell me these details I can try to see if I am able to help you
If you want to continue this conversation privately, you can message me privately through my profile.
Ok thanks for your reply.
I drop you an MP.