Samsung pay in smartwatch

Help
#1

Hi,

I recently bought a new samsung smartwatch that works with samsung pay. I could add my other banks accounts with not issue, however, I never get the message code back to activate my curve card.

As aditional information, I’m a spanish user and I’ve been using my curve card on samsung pay (Phone app) flawlessly since october, when it got released in spain.

Please, I’ve sent already 2 mails to curve support and had no answer.

I’m wondering of someone else had the same problem, and how to fix it.

Thank you in advance.

#2

Hey! Sorry to hear that! You should be able to add your card to your Samsung Watch; it could be that there is a mismatch between systems in your phone number or address. If you’e reached out to our team they’ll be able to take a closer look and help you add it!

Sorry for their delayed response, the support team aim to reply within 48 hours but are receiving a higher volume of messages than usual and are unable to get back to you as fast as normal! Rest assured they’ll be in touch as soon as possible!

1 Like
#3

Hi Kandice,

Thank you for your fast response :slight_smile:

I think it should not be any problem with the adress/phone number because when I added my curve card to the phone app it worked and I received it.

Currently, I am hoping that support is able to give me that code from other ways than SMS.

Hoping for the best

Regards,

#4

Hi @Kandice

More than 48h passed since I’ve contacted with support and unfortunately I did not recieve an answer.

Do you know any way to speed up the process?

Thanks

#5

Hi, Just received a replacement card and tried to add to my watch to use Samsung Pay. However, I get a message ‘Application Pending’. Does anyone know if I am getting this message because my phones operating system is no longer compatible with the latest card(s) (Galaxy S7)?. I’ve previously had no issues with using Curve on my watch until I received my latest card.
Perhaps a good excuse for a new phone!