Samsung Pay+ to Standard Curve to Use SwatchPay

[kjtaylor13]

Good Morning,

I’m looking for a bit of Advice. I’ve just bought a SwatchPay Watch to use with my Curve in the UK. But it didn’t say on the Swatch Website that it did not work with the SamsungPay+ Curve Card.

Is there a way to convert my account to a full Curve Account? Or a Process for closing down my Samsung Pay+ Account, and setting up a new full blown Curve Account with all the Features.

Thanks for the Help.

[poeliev]

Hi and welcome to the community.

@kjtaylor13

Or a Process for closing down my Samsung Pay+ Account, and setting up a new full blown Curve Account with all the Features.

Samsung Pay+ deactivation

You will need the help of Curve support for doing that. Your Samsung Pay+ account needs to be closed and then a (‘normal’) Curve account needs to be opened. It’s not allowed to have both of them active at the same time.

Curve support can be contacted through your Curve app, by email (support@curve.com) or by web form.

[kjtaylor13]

Hi,

Thanks for the Reply. I’ve an outstanding Chat with Support on my App, maybe they will be able to help with account Closure.

In the meantime I best update a number of places with a standard card whilst I sort out getting all setup with a new Curve card.

At least I can check my Curve app to see what I need to update

If i get no response via the App, I’ll try the support email address.

Thanks Again

[kjtaylor13]

Hi,

How long should it take to get a response to my cancellation request in the App Chat?

Thanks