There have been an increasing number of posts in the Community stating that Curve users have been waiting for weeks and months for a reply from Support. Also, Curve team has confirmed in the Community that there has been a huge influx of cases, which is why the Turn Around Time (TAT) has been high.
Considering this, how about providing a self-service tool for Curve users for the most common problems? This will reduce the influx of support cases and will also lead to better customer experience.
Authentication to the self-service tool can be based on the same magic link + a 2nd factor, if needed.