if anyone else had the same gbit issues on monday, curve needs to remove all pre-auths manually (and they confirmed they had multiple issues yesterday)
Thanks for your message and I’m sorry you experienced issues with moving transactions. We experienced intermittent issues with processing transactions yesterday, meaning some customers got a decline when attempting to make a payment. You may have also experienced issues with some functionalities in the app.
Could you please provide some details on the transactions you’ve attempted the Go Back in Time feature for?
So we can look into this for you, please provide the following information:
- Date of original purchase
- Amount of transaction
If you could provide this information for all of the transactions, we’ll be able to reverse the authorisations for you. Look forward to your reply.