When will Curve take Support seriously?
The bad customer support experience has been the biggest customer pain point for so long and seems nothing meaningful is been done to improve it nor is planned to… In your pitch, you talk about expanding, but unless Curve improves on the super crucial support front you will keep having dissatisfied customers. Yes signing up millions is really good, but losing them due to the bad support is just unbelievable…
There are many threads detailing problems such as Why we have stopped using Curve
Currently, as you should be aware, Curve Support is lacking:
- there is no real-time chat or phone number customers can speak to
- most customer emails are left unanswered,
- even when there is a response that is after huge delays and it is unhelpful
- there is no escalation nor proper complaint procedure.
Ultimately I would like to see Curve taking support seriously and committing to specific actions each with a due date. Series C and crowdfunding should be money well spent and support your priority!