Stonewalled by customer service re refund - next step?

I’m not getting any responses from the Curve customer service team - so any help or advice on the next steps would be most appreciated.

On the 21/08 I was due a refund from a company - but instead of issuing a refund, Curve charged me that amount instead. I raised this with Curve who said the accounts team would look into it.

At this point - I am now owed 2 x my original refund.

On 25/08 I received 1 of the 2 refunds as Curve cash, which is fine. But I’m still due my original refund.

Since the original response on the 21st, Curve have not responded to my multiple attempts to follow this up. That was 10 days ago.

https://support.imaginecurve.com/hc/en-gb/articles/360000990417-How-do-I-complain-?mobile_site=true

Have you tried contacting them on Twitter? The same thing happened to me and I got a refund within about 10 minutes of messaging them on twitter.

I guess was a little premature, as with most things in life. The issue has been resolved.

Thank you for your input.

1 Like