Support response time

On May 19th transaction has been declined when I tried to pay using Curve, and my card is not working since. I’ve asked support for explanation, but in those 11 days only reply I got was that “my message was forwarded to the relevant team”.
How long am I supposed to wait? From customer experience point of view it’s absolutely atrocious, in what should’ve been a simple case.

A post was merged into an existing topic: Distinct lack of support