Can someone indicate please what the current expected response time is for emails to your support team? I’m a Metal customer, have tried in-app chat, which just directs me to email you. I’ve done that, and received an automated response, but nothing since.
The matter is somewhat urgent as I’ve asked to downgrade. If I can’t get a timely response out of Curve I’ll end up needing to dispute your subscription fees via the bank, something I’d rather not have to do.